5D Framework · Stage 03 of 05
DesignService, product and solution design
Create solutions people can use and organisations can sustain
Effective solutions must work across several dimensions. They must address the business need, support the people who use them, fit within the organisation’s environment and be practical to deliver and maintain.
We bring these perspectives together before implementation begins.
Design the Right SolutionOur design capabilities
- Business and process design
- Clarifying objectives, requirements, processes, responsibilities and operating implications.
- User research
- Understanding the needs, behaviours and constraints of customers, staff, members, students, volunteers and other stakeholders.
- Service and experience design
- Designing end-to-end journeys that work across people, processes, channels and technology.
- Solution architecture
- Defining systems, integrations, data flows, platforms, security considerations and operational requirements.
- Prototyping and validation
- Testing assumptions early through prototypes, proof of concepts, user feedback and technical validation.
- Implementation and transition planning
- Preparing the roadmap, delivery approach, change activities, training requirements and transition into operation.
Typical outputs
- User and stakeholder insights
- Requirements and acceptance criteria
- Service blueprints and user journeys
- Process models
- Experience and interface designs
- Solution architecture
- Prototypes or proof of concepts
- Implementation roadmap
- Transition and training plan